About this policy
WebLorosae provides website design, development and optional Website Care services to Australian small businesses. This policy explains how we handle personal information when you visit our website, contact us, enquire about services, become a customer or request support.
Website: weblorosae.com.au
Contact: hello@weblorosae.com.au
Information we collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number and business contact details
- information about your business, services, service areas, hours and website preferences
- logos, photographs and other files supplied for your website
- Website Care selections, customer instructions and records of acceptance of our Terms
- payment status, transaction references and details needed to administer purchases
- information you provide when contacting us for enquiries or support
We may also collect publicly available business contact information when researching prospective customers. Please do not submit sensitive personal information unless we specifically request it.
How we collect information
We collect information when you contact us by email or through other enquiry channels we make available, provide business information or project materials, arrange website services, make payments or request support.
We may obtain business contact details from publicly available business websites and directories, subject to applicable law.
How we use information
We use information to:
- respond to enquiries and communicate with customers
- prepare, create, launch and support websites
- organise customer-supplied project materials
- process payments, administer optional Website Care and maintain transaction records
- record customer instructions and acceptance of our Terms
- maintain business records and meet applicable legal obligations
- contact prospective businesses where permitted by law
Agreeing to our Terms of Service does not automatically constitute consent to unrelated marketing.
Payments and Website Care
Where Stripe payment services are offered, payment card details are entered through Stripe Checkout rather than directly into WebLorosae’s website. WebLorosae receives payment-related information needed to confirm transactions and administer services, such as payment status and transaction references.
Where you authorise recurring Website Care payments through Stripe, Stripe may retain a payment method for future charges according to the arrangement you agree to. See Stripe’s privacy policy.
Third-party services
Depending on the services currently used to operate our business or deliver an agreed project, providers may include:
- Google Drive: customer files and project materials
- Google Sheets: onboarding, project and relevant business records
- Stripe: checkout, payment processing and billing, where offered
- GitHub and website hosting providers: website development, deployment and hosting
- Meta: advertising, enquiries through Meta services and optional advertising measurement
We previously used n8n for online forms and automation. Historic information may remain in older records or backups until appropriately deleted or de-identified, subject to lawful retention requirements. n8n is not described here as an active enquiry channel.
Providers may process information to deliver their services. We may also disclose information where reasonably necessary to deliver agreed services, comply with the law or respond to lawful requests.
Advertising tracking and your choices
With your permission, the Meta Pixel may be used on our website to measure visits, Get Started interactions and advertising performance. Where tracking is enabled, Meta may receive browser and device information, page URLs, cookie identifiers and those website events. We do not intentionally send enquiry answers, contact details or payment card information through this Pixel. Review Meta’s Privacy Policy.
On pages using our current cookie-consent system, optional Meta Pixel tracking does not load unless you select Allow tracking. You can decline without losing access to the website and revisit your choice through Advertising Cookie Settings where available.
Meta may separately handle information that you submit directly through a Meta advertising form under Meta’s practices. Clicking a link or visiting our website does not by itself mean that you have completed an enquiry or purchase.
Previously used n8n form-completion tracking and optional form-related Meta Conversions API reporting are not described as active features.
Overseas processing and disclosure
Some providers we use operate internationally. Depending on the service and account configuration, personal information may be stored, processed or accessed outside Australia. You can contact us for further information about the providers and locations relevant to your information.
Information security
We take reasonable steps to protect customer information, limit access and use appropriate safeguards for the services we operate. Information may be held by the service providers described above. No online system can be guaranteed to be completely secure.
Retention and deletion
We retain personal information for as long as reasonably necessary to provide services, manage relationships, maintain business records and meet applicable legal obligations.
When information is no longer required, we take reasonable steps to delete or de-identify it, subject to lawful retention requirements and service-provider capabilities. Historical information collected through previously used services may remain in records or backups until it can appropriately be deleted or de-identified.
Access and correction
You can request access to personal information we hold about you or ask us to correct inaccurate information by emailing hello@weblorosae.com.au. We may need to verify identity before responding to certain requests.
Marketing
We may contact prospective businesses where permitted by Australian law. Marketing emails and SMS messages are sent only where applicable consent and identification requirements are met; we provide an opt-out method where required and respect unsubscribe requests.
You may ask us to stop marketing communications by emailing hello@weblorosae.com.au.
Websites we build for clients
Businesses for whom WebLorosae builds websites determine what information their own websites collect and should provide privacy notices reflecting their own practices.
Where we handle personal information for a client under an agreed service, we use it to deliver that service. This policy primarily describes WebLorosae’s own practices, not a client’s privacy policy.
Questions and complaints
For privacy questions, access or correction requests, or concerns about how we handle information, email hello@weblorosae.com.au with relevant details. We will review the matter and respond within a reasonable period.
Where applicable, unresolved privacy complaints may also be raised with the Office of the Australian Information Commissioner.
Changes to this policy
We may update this policy when our services or information-handling practices change. The current version and effective date will be displayed when published.