Terms of Service.

Website Setup

WebLorosae provides website design and development services for small businesses.

Unless otherwise agreed in writing, the standard Website Setup fee is a one-off payment of $499 and covers one website page. Ongoing hosting, maintenance and support are not included in this fee.

The Website Setup fee must be paid in full before WebLorosae begins work on the customer’s production website.

Website Setup includes:

• a professionally designed one-page small business website
• mobile-friendly design
• customer-supplied business information and services
• contact and call-to-action sections
• basic search engine optimisation setup
• one initial upload to compatible hosting, connection of a customer-owned domain and a check that the website works
• finished website files and basic handover instructions for setup-only customers
• two rounds of reasonable revisions before launch

The one-page website may include multiple sections, including business information, services, contact details and calls to action. Additional website pages are not included in the standard $499 fee and may be added for an additional quoted fee.

Work outside the agreed scope may be quoted separately.

Domain Name

The customer is responsible for purchasing and maintaining their domain name unless otherwise agreed.

WebLorosae recommends registering the domain directly in the customer’s name so they retain ownership and control.

Domain registration and renewal fees are not included in the $499 Website Setup fee unless specifically stated in writing.

Customer Information and Materials

The customer is responsible for providing accurate business information, contact details, services, pricing, opening hours, service areas and other content required for the website.

The customer confirms that they own, or have permission to use, all logos, photographs, text, trademarks, videos and other materials supplied to WebLorosae.

WebLorosae may rely on customer-provided information and materials without independently verifying their accuracy or ownership.

Website Concepts

Any free concept, draft or preview provided before payment is for demonstration only and may contain placeholder text, temporary images or draft information. It is not the customer’s production website.

The $499 Website Setup fee must be paid in full before WebLorosae begins production work, unless otherwise agreed in writing.

Revisions

Website Setup includes two rounds of revisions before launch. A revision round is a reasonable group of requested changes submitted together.

Additional revision rounds, substantial redesigns, new pages, new functionality or other out-of-scope work may incur an additional fee. WebLorosae will advise the customer and obtain approval before chargeable additional work begins.

Customer Approval

Before launch, the customer will be given an opportunity to review the website. The customer is responsible for checking:

• spelling and grammar
• business information
• phone numbers and email addresses
• services and pricing
• opening hours
• images and logos
• links
• legal or regulatory information relevant to their business

Once the customer approves the website for launch, WebLorosae may rely on that approval as confirmation that the customer is satisfied with the approved content, without limiting any non-excludable legal rights.

Payment

Unless otherwise agreed in writing, the standard Website Setup fee is $499 for one page, payable in full before production work begins. WebLorosae is not required to begin production work until payment has been received successfully.

A free concept or preview is provided only to demonstrate what a website could look like and does not form part of the paid production work unless expressly agreed.

Additional work outside the agreed scope will be separately quoted and requires the customer’s approval before chargeable work begins.

Refunds and cancellation charges are assessed according to work performed, the contract and applicable Australian law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee or remedy that cannot lawfully be excluded.

Website Care

Customers may choose optional Website Care for $39 per month, separate from the one-off $499 Website Setup fee. Website Care is not required to purchase Website Setup. Customers who do not select Website Care are not charged its monthly fee.

Customers may instead choose Website Setup only and self-managed hosting by discussing this option when arranging the project. The $499 Website Setup fee includes one initial upload of the approved website to compatible hosting, connection of the customer’s domain and a check that the website works.

Setup-only customers must arrange and pay for hosting in their own account, confirm hosting compatibility with WebLorosae before purchasing and provide the access needed for upload and domain connection. Hosting and domain registration or renewal fees are separate.

After full payment and final approval, WebLorosae will provide setup-only customers with finished website files and basic handover instructions. The final website will have demo notices and WebLorosae demo sales buttons removed. The handover includes:

• finished website HTML, CSS and JavaScript, embedded or as separate files
• images, logos and other website assets WebLorosae is permitted to transfer
• basic instructions for uploading files to compatible hosting and connecting the domain
• details of external services requiring the customer’s own account or configuration

Third-party assets remain subject to their licences. Following launch and handover, the customer or their chosen provider is responsible for hosting, SSL, maintenance, updates and support. WebLorosae does not provide ongoing managed hosting or Website Care under this option. Later hosting migrations and additional help are quoted separately, except for the straightforward transfer included when adding Website Care as described below.

Adding Website Care Later

Setup-only customers may add Website Care later for $39 per month after WebLorosae reviews the current website and hosting, including changes made since handover. The $499 Website Setup fee is not charged again.

A straightforward transfer to WebLorosae’s managed hosting, if required, is included at no additional charge. Substantial repairs or compatibility work will be quoted separately and require approval. The domain remains in the customer’s name.

WebLorosae will confirm arrangements and an agreed start date before activation. Monthly billing begins only once Website Care is active on that date. Enquire at hello@weblorosae.com.au. Any recurring billing arrangement will be clearly disclosed and agreed before activation.

Website Care currently includes:

• website hosting
• SSL security certificate
• routine technical maintenance
• minor content updates
• general website support

Website Care does not include major redesigns, new pages, custom functionality, third-party integrations, large content changes or other substantial development unless agreed.

Minor Updates

Minor updates generally include:

• updating text
• changing business hours
• changing contact details
• replacing an existing image
• small wording changes
• updating an existing service description

Significant layout changes, new sections, pages, integrations or substantial development may be separately quoted.

Website Care Cancellation

Customers may cancel Website Care at any time by emailing hello@weblorosae.com.au. WebLorosae will confirm the cancellation and scheduled end of the current paid service period.

Unless otherwise agreed, Website Care, including managed hosting, continues until the end of the current paid billing period. Once it ends, WebLorosae is no longer responsible for hosting, maintenance, technical support or minor updates.

The customer’s domain remains their property. To keep the website online after Website Care ends, the customer must arrange alternative hosting before the confirmed end date.

WebLorosae will provide transferable website files within a reasonable period on request, subject to applicable third-party licences and lawful payment obligations. The customer or their chosen provider is responsible for subsequent hosting, SSL, maintenance, updates and support. Nothing in this section limits non-excludable rights.

Website Availability

For managed websites, WebLorosae takes reasonable steps to maintain reliable operation, but uninterrupted or error-free operation cannot be guaranteed. Availability may be affected by hosting providers, domain registrars, DNS services, internet providers, software platforms, maintenance, outages, cyber incidents or circumstances outside WebLorosae’s reasonable control.

Third-Party Services

WebLorosae may use third-party services including hosting providers, domain registrars, email providers, analytics platforms, payment providers, APIs and other software services.

WebLorosae is not responsible for third-party changes, outages, suspensions or failures outside its reasonable control, subject to any rights or obligations that cannot legally be excluded. Third-party fees are not included unless specifically stated.

Search Engines and Business Results

WebLorosae may perform basic search engine optimisation setup but does not guarantee:

• Google or other search engine rankings
• website visitor numbers
• customer enquiries
• sales revenue or leads
• business growth
• any particular commercial outcome

Search engines and third-party platforms control their own rankings and results.

Intellectual Property

Customers retain ownership of original business information, logos, photographs and other materials they supply, subject to third-party rights.

Following full payment, customers receive the rights necessary to use and operate their completed website for their business.

WebLorosae retains ownership of its pre-existing tools, reusable code, templates, processes, systems, methods, know-how and design components. Unless agreed otherwise in writing, the customer receives a continuing, non-exclusive licence to use WebLorosae-owned components incorporated into the completed website for operating, maintaining and hosting that website, including through a replacement service provider.

Reusable Designs and Layouts

WebLorosae may use and reuse website layouts, templates, design components and code across different customer websites. Other businesses may therefore have websites with similar layouts, structures or design elements. Website Setup does not include an exclusive design unless agreed in writing.

Third-party software, fonts, libraries, images and other materials remain subject to their licences.

Portfolio Use

Unless a customer requests otherwise in writing, WebLorosae may show the completed website or screenshots as examples of its work. WebLorosae will not deliberately publish confidential customer information for portfolio use.

Customer Responsibilities

Customers are responsible for ensuring their websites and businesses comply with laws and regulations applicable to their activities, including privacy, professional licensing, advertising, pricing and regulated industries. WebLorosae does not provide legal, accounting or regulatory compliance advice.

Security

WebLorosae takes reasonable steps to use secure website practices. No internet-connected system can be guaranteed completely secure. Customers should promptly notify WebLorosae of suspected security issues affecting managed websites.

Limitation of Liability

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

To the extent permitted by law, WebLorosae is not liable for indirect or consequential loss beyond the liability it is legally required to bear. Any limitation of liability applies only to the extent lawful and does not prevent a customer exercising statutory rights or remedies.

Delays

WebLorosae is not responsible for delays caused by customers failing to provide required information, content, approvals or feedback. Completion dates are estimates unless expressly agreed in writing as fixed deadlines.

Ending a Project

Either party may request to end a project before completion. Fees for work already completed and third-party costs will be assessed reasonably, according to the agreed contract and applicable law. Any refund or additional amount due will be calculated on that basis.

WebLorosae may suspend or stop work for overdue payment, repeated failure to provide required information, or abusive, unlawful or unreasonable conduct, subject to applicable law and any required notice.

Disputes

Both parties agree to attempt to resolve disputes directly and in good faith. The party raising the dispute should explain the issue and outcome sought. Both parties should make reasonable efforts to resolve it before formal proceedings, without preventing the exercise of statutory rights.

Changes to These Terms

WebLorosae may update these Terms from time to time. The version accepted by a customer when they agree to the service applies to that order unless both parties agree otherwise or applicable law requires otherwise.

Contact

Questions about these Terms can be sent to WebLorosae.